About - Who We Are - Consumer Guidelines
NARSA recommends that its members use these business practices:
- Provide the customer with a written estimate of the cost of repairs.
- Obtain the consent of the customer prior to beginning work.
- If the repair shop discovers any additional necessary repair work, provide the customer with an estimate of the cost of that additional work, and get the customer's consent prior to doing any of the work.
- Prepare an invoice that lists repairs performed and the price for each repair.
- List the repairs and the separate costs for parts and labor.
- Give the customer a copy and keep a copy on file.
- Offer to return any replace parts to a consumer, unless the parts must be returned to the manufacturer or distributor for a warranty agreement.
- If the parts do need to be returned, offer the customer an opportunity to look at the parts prior to their return.
- Allow the customer to have the choice of used, reconditioned, rebuilt or new parts.
